FAQ
Security
Payment
385 FAQ — All Your Questions Answered
Find answers to common questions about using 385 — from registration and payments to security and mobile access, all in one place.
Registration Process
Easy Mobile Access
BDT Deposits & Withdrawals
Cricket Betting
Account Security
Support team 24/7
Fully in Bangla
Registration Process
Easy Mobile Access
BDT Deposits & Withdrawals
Cricket Betting
Account Security
Support team 24/7
Fully in Bangla
Answers by Topic
The questions below cover the topics most frequently asked by both new and regular 385 users. If you can't find the answer you're looking for, reach out to our support team at [email protected].
Account & Access
On the register page Fill in the form with your name, mobile number, date of birth, and password. Confirm your identity using the verification code sent to your mobile, then submit your National ID details. The whole process only takes a few minutes.
Use the mobile number and password you provided during registration to On the login page Sign in. If your details are correct, you'll be logged into your account within seconds. Logins from unrecognized devices may require additional verification.
To recover your password, email [email protected] with your registered mobile number. The support team will verify your identity and guide you through setting a new password. Identity verification is required for security purposes.
Mobile & Devices
Simply visit 385.wine in the browser on any Android or iOS smartphone — no separate app download needed. The site is fully optimized for mobile, so it works seamlessly even on smaller screens.
Yes, the entire 385 platform is built in Bangla and designed with Bangladeshi users in mind. Menus, notifications, and support — everything is available in Bangla.
Game Type
385 offers Sports Betting across cricket, football, and more. You'll also find Live Casino, slots, and Virtual Sports. Cricket betting is the most popular choice among Bangladeshi users, with options to place bets both before a match starts and during live play.
Live betting means placing bets while a match is in progress. Even after the game has started, you can bet on various markets — such as the next wicket or run totals. At 385, you can check live scores and updated odds to make informed decisions.
Deposits & Withdrawals
385 accepts direct BDT deposits via bKash, Nagad, and Rocket. Bank transfers are also supported. All transactions are secure and your balance is typically updated within minutes.
Winnings are credited directly to your 385 account wallet. When you request a withdrawal, the amount is sent in BDT to your bKash or Nagad number. Identity verification (KYC) must be completed before any withdrawal can be processed.
The minimum deposit amount may vary depending on the payment method. Small amounts can be deposited through bKash or Nagad to get started. Contact our support team for the latest details.
Security & Support
Use a strong password and never share it with anyone. Log out after every session, especially on shared devices. If you notice any suspicious activity, report it immediately to [email protected].
For any issues, email us at [email protected]. Our support team responds in Bangla and you'll typically hear back within a few hours. For urgent matters, live chat support is also available.
Quick Start Guide for New Users
New to 385? Follow the steps below to get started safely and enjoy the experience.
- Sign Up — On the register page Create a free account with your mobile number.
- Verify Your Identity — Complete your KYC by submitting your National ID details.
- Deposit Funds — Deposit via bKash or Nagad, whatever fits your budget.
- Choose Your Sport — Bet on cricket, football, or any sport of your choice.
- Play Responsibly — set your limits and Responsible Gaming Follow the guidelines.
Still have questions?
Didn't find what you were looking for? Contact our support team at [email protected] — or join 385 today.